Good - CNA Banner Health Employee Review

1. Strong Provider Relationships * Direct interaction with provider groups, health systems, FQHCs, specialists, hospitals, and community providers. * Opportunity to become a trusted resource and problem solver. * High visibility with external stakeholders. 2. Broad Organizational Exposure * Works closely with Claims, Contracting, Credentialing, Configuration, Network Management, Quality, Compliance, Finance, and Operations. * Provides a strong understanding of how the entire health plan functions. 3. AHCCCS & Medicare Expertise * Deep exposure to Medicaid (AHCCCS) and Medicare Advantage operations. * Builds expertise in provider reimbursement, claims, credentialing, and regulatory requirements. 4. Strategic Project Opportunities * Provider Relations often identifies operational gaps before other departments. * Opportunities to lead initiatives such as onboarding improvements, provider communications, educational programs, and operational remediation efforts. 5. Community Impact * Ability to directly improve provider experience and member access to care. * Strong connection to community-based healthcare delivery. 6. Leadership Development * Excellent foundation for advancement into: * Government Programs * Provider Operations * Network Management * Strategic Initiatives * Compliance * Population Health * Executive Leadership

Like many large healthcare organizations, decision-making can sometimes take longer due to the number of stakeholders involved. Cross-functional projects often require coordination across multiple departments, which can impact timelines but also helps ensure compliance and thoughtful implementation.

The experience I gained in my role as a pharmacy technician at Boswell and working with some of the staff.

The pharmacy dept is very gossip oriented and political. Supervisor is not supportive and doesn’t treat everyone equally. Policies are enforced based on the person. You will be constantly called into the office about “complaints” which is really gossip dressed up as “complaints.” Coworkers and leadership will monitor you and you will feel like you’re walking on egg shells. Also, supervisor doesn’t address inappropriate employee behavior. Employees bully coworkers and make them feel unwelcome and uncomfortable. I would not recommend working at the Boswell campus for these reasons.