Terrible agency - AVOID - Administrator Bank Partners Employee Review

Salaried role, the people I worked with.

Low pay for high stress and workload, management treat you like a child (timing loo breaks and making sure you log in exactly on time.) My team leader was often reluctant to help (she would tell us just to "look it up" in the unhelpful OneNote or send her favourites around to help (who had been there for as long as I had). We were often put on the phone lines of the Compliance team (as they were understaffed) and had to suffer verbal abuse by candidates as we were unable to help. We would get inundated with calls from people desperately trying to reach the compliance team. Slight aside, but I also got very sick very often working at the office.

Met some decent people in my team Office days were fun when certain managers were not in

No confidentiality between managers and their staff Micromanaged despite no real KPIs or incentives. Mental health is not taken seriously until it's severe. Some of the managers have no people skills, play favourites (to the detriment of everyone else), Awful attitude towards you if you do not fit in with the rest of them. Extremely toxic and half of the department have left due to the above issues. Redundancies only to then rehire for the same roles