This company is a total mess, which is unfortunate as the job they do is so important for the nhs. Directors and ops managers are completely incompetent, they actively create a hostile environment for the staff and they mistreat staff on a daily basis. They all get away with it.
The group are no help whatsoever and do not take complaints or any issues seriously, HR know nothing and make constant mistakes in information provided as well as any advise. They should be there to control bank partners, but they are impossible to get in touch with, never get back to you and are just bad.
Bank partners is a bad career move if you’re a professional, and a bad place to join if you’re starting your career as you will think that this awful culture and terrible people is a way it should be.