Pros
Backroads is undoubtedly a great place to work, and for many reasons—starting with the people. I’ve had the chance to meet truly fascinating and passionate individuals from all over the world. The company’s diversity and international vibe are things I absolutely love. Another big plus is the active culture—there’s always someone heading off on an adventure, and it’s easy to join in if you’re up for it. Some of my coworkers are real gems: hardworking, incredibly smart, and deeply committed to Backroads. Overall, the atmosphere is relaxed and enjoyable, making it a pleasure to be part of the team.
Cons
Backroads—or what it has become in recent years—fails to value its dedicated employees who genuinely love their jobs and the company. Their focus on growth and profit seems to overshadow their care for the people and proper management. Communication is abysmal, and management in some departments is downright terrible, with extremely high turnover (some employees don’t stay longer than a few months). Despite several coworkers experiencing burnout within weeks of each other, management took no meaningful action. They constantly preach transparency but have no problem lying to your face and exploiting your patience and goodwill. Some managers are notorious for micromanaging yet are never confronted about it, and thus keep driving their team to burnout without facing the slightest consequences. These problems are consistently swept under the rug, and if you attempt to address them, you’ll either be dismissed outright or have your concerns minimized. It’s an okay place to work if you’re willing to tolerate the downsides, which boil down to poor organization and seriously flawed management. Unfortunately, many managers lack the necessary skills or training to lead effectively, making the experience even more frustrating for employees. Backroads promotes internal growth and hiring, but the truth is that this is nearly impossible without prior experience on the field. The recruitment process is extremely vague and long (3/4 months on average for a non-manager position), and the feedback doesn’t feel genuine. I know for a fact that many people get in through connections, often at the expense of more deserving and qualified candidates.