Pros
None. What this pandemic has revealed is that there are a lot more competent companies providing quality virtual care much better than Babylon. Babylon tried to monetise the pandemic with a predatory subscription scheme rather unsuccessfully. No one trusts Babylon to provide reliable, safe and transparent care anymore. It's a shame because the Babylon has one of the best Engineering and Tech team in the industry. Most of our best engineers are long gone for various political reasons in the company.
Cons
Our CMO and safety officers are completely useless. Never once they help to improve the company's appalling clinical credibility. Our once promising AI Chatbot now becomes a source of embarrassment and also entertaining joke. There's noting much PR team can do but being defensive and attack anyone with genuine safety concerns. It's a shame that our Clinical leadership has not brought anything substantial to prove to the world that we're not a joke.