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Thank you for your comments. Firstly, we would like to take this opportunity to apologise for the technical issues that you experienced on the day of your training session. On this occasion we encountered a series of problems with the wifi in the venue, but we tried to manage as best we could. However, we recognise that this must have been very frustrating for you and are sorry for that.
With regards to your comments on the wage that you received while working for us, we would like to remind you that Babylangues is the only company who gives NET salary figures in its promotional materials. This may make it seem like our instructors earn less, but we take this risk in order to be as transparent as possible. Therefore, when we say that the salary ‘typically varies between €10,45 and €16,50 an hour in Paris’ we aim to make it as clear as possible that the wage does not sit at a fixed rate. We also highlight the fact that our positions work on a part-time basis only, and so are not suitable if you hope to support yourself fully . This fact is explained to all of our instructors at the beginning of and all throughout the application process, but if you did not feel that this was clear, our recruitment and/or HR departments would have been happy to discuss any queries with you.
The Babylangues office spends each day communicating with its instructors and the families that they work with, resolving discrepancies and misunderstandings, and keeping up to date with the activities and needs of every individual at every stage of their working life as part of our company. Therefore, it would in no way be possible to assign a single staff member to a single instructor, as communication would be too slow. Under our system, our office staff respond to emails from our employees as soon as possible, and although in certain instances they may receive more than one message as we work to make their life in France as straightforward as possible, this is sometimes necessary.
We would like to better understand your claim that operations at Babylangues are ‘unprofessional’ and ‘time-consuming’, as your comments remain a little vague. If you would like to give more specific details, feel free to send us an email and we can discuss further.