Pros
* Great Salary, started at $20.42/hour in a call center environment - with increases as you gain more skills/complete more training. Current rate with 2 skills (Collections/Service Orders) is $21.53/hour * Full Time Employment, convenient location to Baltimore City - guarded entrances, safe office work environment * Great matching 401K Program & other benefits * 11 Vacation Days, 4 Floating Holidays, etc. that increases based on tenure with the company * There is opportunity to move within the company, but you have to stick with it - and the call center has a really high turnover rate * There are a lot of Employee Resource Groups that offer opportunities to network & etc, but with the lack of work/life balance in the call center - you really aren't able to participate in any of it * Very high call volume call center - thousands of calls a day, and customer base varies - many are highly opinionated of the company being a "monopoly"
Cons
* Absolutely no work/life balance - Call center employees are essential from 7AM-7PM while the business is open. * Monthly rotating schedules that change. Your start time could be anywhere between 7AM - 10:15AM, or 4PM. Flexibility is a must, but more often than not - the entire call center can be kept "until further notice" - which could result in a 12-hour shift regularly. * Near impossible to schedule things around work - including doctors appointments, child care, anything social outside of work. Operations team attempts to balance business needs and the humanity of call center employees - but has a long way to go to reach any sort of "balance" for the employees.