Good place to work not a place to advance or gain feedback - Anonymous employee BECU Employee Review

3.0
4 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

After 6 months Contact Center Reps are able to work from home and come into the office one to two times a month for reviews and monthly meetings. Good but not great benefits after 90 days of employment. Peers are willing to help the newer employees who are new to banking and may not understand everything that is thrown at them. Great amount of PTO hours that accumulates from day one. The culture of the employees always seemed to be up beat. After 6 months able to pretty much choose your own schedule from 7am-7pm M-F and select whether you want to work 4x9x4 with a day off during the week (but you do not get to choose which day) on your "Saturday week" or work 4 hours one day during the work work and the required Saturday. Easily able to switch shifts with other employees if needed. If you like or need to work overtime it is available almost every week.

Cons

Supervisors are in meetings all day and not very approachable and hardly ever at their desks. One supervisor has 15 employees to account for. Outdated policies and procedures and different procedures in person than what I had over the phone. Training was not good I felt like I was thrown under the bus and to figure it out on own or was being tracked on how many times I called the assistance line. I was told one way by a trainer but a peer or supervisor would tell me it was wrong and do it another way. Not able to schedule PTO more than 6 months in advance and the bidding was very confusing and not able to use days you wanted to. No advancement only lateral moves. BECU did not hire one supervisor from within only from the outside.

Explore other reviews about BECU

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

1
avatar
BECU Response
3mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

There are many employees who care about the mission, values, each other, and members.

Cons

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

2
avatar
BECU Response
1mo
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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