Pros and Cons - Client Experience and Operations Manager BBVA Employee Review

3.0
30 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Sufficient vacation time, great compensation with opportunity to make incentive pay, and excellent health insurance, great coworkers. Thorough training. Good opportunities and diversity.

Cons

I will start by saying I worked at one branch only. This may not be true for every branch, but it was for mine . You will be a work horse. I had to go through physical therapy for my back because of this job. I also developed plantar's fascitis while working here.. I literally hobbled around and could not walk normally after months and months of being overworked. I left this job due to these health reasons. Prepare to be on your feet all day everyday, running back and forth, and lifting heavy boxes and bags of coin. You will have zero desk time to complete necessary reports for compliance. When there is mandatory training or meetings for this position, you will be denied access to one of many private offices because other people need the offices to make sales calls. Your management and compliance meeting and training is less important. You will have to stay on the teller line and work while attempting to listen to the call. There is too much emphasis on sales goals. From what I understand, this position changed to also include higher sales goals. Your health and well being isn't worth the money. The manager at my branch was a type A tyrant. Many customers were great and understanding, but many more in this particular area would verbally abuse the tellers and myself anytime we wouldn't break policy, lines were too long, etc. Work/life balance was awful because after a day at the branch you don't have the energy to spend time doing anything but resting.

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5.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Lean deal team size learned a lot

Cons

Below standard street pay for interns

2.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

BBVA as a whole, it has a very friendly work environment and has a unique culture unlike any other bank in midtown

Cons

That being said, any team or department that lefts unchecked can end up becoming toxic which happened at my team. There was a VP/ED who was mistreating me to a point where it was a violation of the code of conduct and was impacting my overall internship experience and my chances at a full time job because this ed/vp was allowed to mistreat based on personal biases against me. I reported it to our manager during our midterm meeting to which I phrased it as “he was in violation of the code of conduct and has been abusive”. Instead he yelled at me during the meeting because he didn’t want to lose someone who downgraded from a BB that he got for cheap. He said in the end of the meeting he would talk with the Ed/vp but a month later he pulled me into a room with HR and said today was the last day of my internship. Very unprofessional as he clearly sided with the toxic Ed/vp and booted me out because he didn’t want to lose the Ed/vp even if he was in violation of the code of conduct. Horrible experince and everyone in my team failed to uphold to professional decency. As long as everyone in that team is still there would not recommend this team at BBVA unless something structurally changes.

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