Amazing place to work - Customer Success Manager Axon Employee Review

5.0
24 Oct 2024
Recommend
CEO approval
Business outlook

Pros

I have been lucky enough to work for Axon for some time now. I have worked for various companies in a variety of roles, and can confidently say that #axonculture is as top notch as it can get. Between the meaningful work, the candor, and the transparency of the company, I just can't believe how lucky I am to work here. It's rare to find a company that truly cares about the internal culture, routinely improves, and looks for feedback from all levels within the company. I enjoy the work and enjoy the team I work on, including my immediate supervisor who encourages growth through mentorship and challenges in a healthy environment. I have never been micro-managed, and have my time respected outside of business hours. I continuously feel surrounded by some of the best people in the industry, which only elevates personal progression in the industry. I would whole-heartedly recommend this company to my closest friends and family, because it is truly an amazing place to work.

Cons

I wish they had benefits for adoption like other competing tech companies.

avatar
Axon Response
1y
Thank you for taking the time to share your candid feedback! We’re so glad to hear your experience at Axon has been rewarding and that you feel supported by your team and supervisor. We’re proud of our culture at Axon and are committed to continually improving. Your feedback helps keep us focused on what matters most. Happy to have you on the team!

Explore other reviews about Axon

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Mission statement, stock bonuses and reasonable wlb

Cons

Cut throat environment, frequent layoffs of bottom performers

1
2.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits Flexible PTO RSU's

Cons

Company morale is low. The other recent reviews stating this are extremely accurate. Company culture has eroded and the company values don't seem to matter anymore. 'Winning Right' has become lip service. Senior leadership refuses to address the problems many departments are having with headcount and workload. They don't really care about the customer experience. RTO makes no sense when most of your team remains remote in the same role, a role in which you spend much of the time on calls with customers and meeting with other team members virtually. Not enough staff to support the RMS customer base and ticket counts have ballooned.

1
See reviews by: Helpful|Rating|Date|All