You could only use your phone from 12 to 12.10 pm and 5 to 5.10 - phone breaks they would call it. You had no room whatsoever to move your lunch hour, it had to be from 14 to 15 hs. I once went to the bathroom with my phone and was called with my team leader on a one to one meeting to be asked to specially not do that. If someone died, good luck you had to find out about it in those 10 minute phone breaks. They would yell at you for not making certain quantity of cold calls and the management is 24/7 on subtances that rhyme with octANE.