2.0
22 Apr 2010
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Very good technology with excellent R&D capabilities, Call Centre leadership globally, Several good thought leaders in the technical and product management ranks
Cons
Mediocre senior management, lack of collaboration and information sharing in middle management ranks, lack of consistent strategic direction and revolving/highly vacillating resource allocations for execution excellence, and a bully management mentality within some areas of upper/middle management