I am paid a good 20% less than what I've found to be offered by competitors, even in the same city. I could increase my income 50% if I took a similar position in a city just 1 hour away. Upper management and HR claim that the pension and profit sharing make up for this. The reality is that those competitors are also paying profit sharing and a better 401K match in addition to 20% higher wages. In a good year, I might get enough bonus to make up for the base pay, but this is not guaranteed. Also, healthcare benefits are expensive and don't cover much.
Management promotes employees who complete the highest quantity work, despite lacking quality. Perhaps this is intentional to make numbers look good, meanwhile pushing those employees to other positions before the ramifications of their poor quality come to light.
Your manager can really make or break your experience at A-O. Lately it seems there are more managers breaking their employees' experience. This may be because all the best talent is leaving for better pay. Mid-upper management has questionable interpretations of data and are making even more questionable decisions as a result, sometimes overstepping into our work. I believe management is losing sight of everything that led to the good reputation A-O once had amongst agents, customers and employees.
