Micromanagement - Technical Account Manager (TAM) Armis Security Employee Review

Thank you for sharing your perspective with us. It’s clear that there have been some concerns about our decision-making in the Customer Experience team. We want you to know that we’ve been actively working on this, creating a more cohesive leadership approach to ensure a clearer and more unified direction through some considerable changes at the top of the department’s structure. At Armis, we strive to foster a culture of excellence that doesn't compromise our team’s well-being. We are committed to ensuring that everyone feels supported and secure in their roles. When it comes to our Federal practice and Sales team, we take any allegations of improper practices very seriously. Our priority is customer satisfaction, and we are unwavering in our commitment to maintaining high standards of compliance and integrity. We firmly believe that Customer Success should be rewarded for the overall success of their customer relationships, and we take the rewards associated with these successes seriously. We’re actively exploring better ways to recognize the valuable contributions of our customer success team. We want every team member to feel their work is acknowledged and appreciated. Your feedback is invaluable to us, and we’re dedicated to continuous improvement in our leadership and organizational culture. Here, as ever to talk through this in more detail, in confidence - should you wish. John Burnet, VP Global TA (john.burnet@armis.com)