Pros
The view of the city is amazing. The people are helpful and friendly to work with.
Cons
There are many challenges here. Specifically with Systems : No matter how much management tries to improve systems. The systems are not designed or developed correctly for the task at hand. Our subscription group has seen 10 different systems and implementations with softwares that the overall result are backfired. An example is the change from old salesforce to lightning. Operations or management didn't think it was worth cleaning up the bad data. The new salesforce is clunkier and slower. Now it takes me 12 mins to process an order for a customer. We had a leads program and that was taken away because there were too many!!! Management: Recent layoffs were given to the wrong people... Talent walked out Majority of them knew and actually made changes for the positive impact of our group. We are now left with two incompetent and overwhelmed managers . We have one manager hiding at home and another yelling at us. We also do not have a Senior leader who cares or understands what we do, instead chooses to remove incentives for sales to make extra money. (because there are no yearly raises or appraisal) CEO is trying to make positive changes but are not removing any of the senior executives- who continue to operate back in 2003. Customers are frustrated by the lack of service. Operations do not speak to thier own team/employees to improve processes, rather hides behind a computer screen. Collection or payments are a disaster. People: Folks are too afraid to ask for a raise or speak up. Everyone is looking elsewhere or just coasting until the end of each day.