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Applied Tech (WI)

Is this your company?

Look elsewhere unless you are truly desperate for money - Anonymous employee Applied Tech (WI) Employee Review

2.0
24 Jun 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You will learn a lot working for an MSP. Applied Tech is one of the larger MSPs in Wisconsin, and they support a lot of different companies.

Cons

You will get burnt out from the workload after a year. The turnover is massive here. Applied Tech most likely has close to 30-40% turnover in a year. It seemed like every other week someone is resigning. They bring on new clients that they cannot handle. Sales will regularly coax large potential clients in, meanwhile, the NOC would be complaining that they are overloaded and cannot support another 100+ user company. It was not uncommon to be working over 30 different tickets at a time. Some techs have hit as high as 50-60 different tickets they are trying to work, but still get more piled onto them. If you are level 2, you will be on call about once a quarter for a week. If you are level 3, you will be on call once a month for a week. You can expect to be living on the phone and computer on the weekends.

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Applied Tech (WI) Response
7y
Thank you for your review. Applied Tech always welcomes opportunities to improve and encourages open discussion with current and former employees. When it comes to topics like workload and turnover, we strive for the right mix between providing challenges for employees where they can learn and grow daily but also opportunities for them to lead a fulfilling life outside of work. Employee retention is important to us, and turnover is something we strive to keep at a minimum however, it is not always possible to avoid. Our turnover is lower than your estimation, and less than the industry standards in our current labor market. However, we acknowledge there is always room for improvement. For caseload, we are proud of the approach we have developed over the years where we have many levels within our support team that can assist on a ticket and believe we have found a healthy approach to handling the needs of our clients. In the end, though, your review is most important to us because it helps us understand that we haven't done everything we can to support our employees. Please know we take all feedback seriously and very much appreciate you taking the time to provide it.

Explore other reviews about Applied Tech (WI)

5.0
2 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Encouraged growth, great teamwork, employee focused, great customer service, honest, easy to work with.

Cons

no real con's to working here

1
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Applied Tech (WI) Response
5y
Thank you so much for the very positive review of Applied Tech! We really appreciate you taking the time to share your thoughts and experience. Your comments help to confirm that we are accomplishing many of our core values for our employees and clients. Thanks again and best of luck with your new adventure!
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