Professional Services is a second class citizen, bureaucratic, antiquated - Technical Delivery Manager Appian Employee Review

There is NO strategy besides delivering the oversold promise of sales like you're in a low cost off shore dev center. Your team will be way under-experienced and your management will expect miracles. No one will care or take any improvement seriously so don't bother. They'll tell you to find your own time to work on it. Fall in line into CSM or Architect. There is no training after the intro academy or planned free time. Get ready for crappy equipment(no macbook unless you're mgmt), worse offices (well, cubicles), no training, lower hiring standards, and your client's products needs to be triaged indefinitely in favor of some gimmick to make a sales demo splashy. You will be treated as a less respected employee since you're not sales or engineering. The talent is put on the worst projects and/or made to carry teams so they end up leaving or switching departments. The C suite propagates this by spending most of their time caring about sales or engineering