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Apex Health Solutions

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Would not recommend - Sr. Customer Service Representative Apex Health Solutions Employee Review

1.0
27 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Amount of Vacation time is good, and 401k match is good.

Cons

Completely out of order. Systems and processes need to be revamped completely. Too much misinformation is passed along. Systems do not function properly. Poor communication from department to department. Lack of training and knowledge across the board. No opportunities for advancement. Pay does not fairly match workload. It is a grandiose process to request time off appropriately. The turnaround is way too high because of all of the things stated above. Management has lack of knowledge in many areas and this directly effects the frontline employees with not having the proper capabilities to complete work. You can only get a promotion if you are friends with the trainer. They create positions for people without even giving others the opportunity to apply for the position, they bend the rules and allow double promotions within a short time for their friends. There is NO coaching done at all to help improve employee shortcomings. Management does not follow through on commitments. There is no proper foundations to follow properly on quality, which causes the process to be extremely biased. Would not recommend to anyone.

Explore other reviews about Apex Health Solutions

5.0
25 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Great experience, learned a lot

Cons

Had to move, find new job

1.0
4 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Constant business, plenty of hours.

Cons

I was hired to be remote. In the most recent political stunt, this company decided to follow suite and demand everyone return to the office 3 times a week. Now, they are forcing everyone back into the office 5 times a week, with no regard of their employees disabilities and or medical needs. False promises of growth opportunities. Mandatory overtime for "business needs", however, this is only because of the HIGH turnover rate. Everyone in leadership expects for everyone else to handle escalations but them. The director delegates all his work. Supervisors are not hands on. Representatives are burnt out and get hounded down by WFM for using the restroom or feeling sick. If everyone that is local is required to come into office, all remote positions should be moved to local. This company is so unorganized and the processes are very poor. This company hates spending money and resources to make it easier for their employees, hence why so many departments are behind and members suffer. You will always feel embarrassed on the phone when a member or provider complaints because this company DOES NOT CARE about solutions. They are just about making money for their own pockets.

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