Great people, horrible job - Property Consultant Anyone Home Employee Review

The job itself is terrible. You are told it is not like other call center jobs. It is maybe slightly better. On paper you are a property consultant. In reality you work in a complaint department and exist primarily to help property management companies ignore their residents and fail at even the most basic duties in regards to meeting with prospective residents. When I was helping people find an apartment, it was a nice job. Most of my day though was spent taking call after call from people who are trying to reach their local leasing office. The calls end up getting routed to the call center because these local offices are owned by massive property management corporations, which besides from being some of the most parasitic and vile companies on planet earth, are also horrible at managing properties. This less the fault of Anyone Home, and more the fault of the way property ownership works in this country. The part Anyone Home plays in this though is they enable these property management companies to ignore and mistreat their residents through routing their calls to the "centralized leasing office" (a complete lie, as the agents mostly work from home and have no access to the properties). It's a logistical problem. You cannot own this many properties and effectively manage them without spending tons of money. So they hire Anyone Home to take the calls for them. I remember getting calls from people who had houses flooding, and I had absolutely no ability to assist them beyond empty platitudes, promises, and a never ending vicious loop of them attempting to reach their local leasing office, and inevitably reaching Anyone Home. There was no way to help these people reach their office besides giving them a phone number which they had already called, leading to them reaching Anyone Home again. It is a ridiculous system that simply enables these property management companies to be the disgusting leeches they are. You have to lack a conscience or be blissfully ignorant to be okay with this work. When somebody is calling you distraught because their entire life is falling apart due to mold, flooding, or any host of issues that result from the poor management of the properties, you are simply a sponge for their complaints and participate in enabling the scummy practices of these property management companies. I would not recommend working here unless you're a sociopath or too dumb to understand what is actually occurring beyond the smoke and mirrors.