Not terrible, very dull though - Customer Service Agent Answer-4u Employee Review

2.0
21 Oct 2019
Recommend
CEO approval
Business outlook

Pros

They have a range of shifts to choose from. The job is easy - I feel like they hire most people that apply. Most of the people are really nice, and as long as you do your job, the shift managers are pretty chill. Occasionally they'll have free snacks or pizza.

Cons

Quite boring - being a receptionist for a variety of companies, that you don't work for directly. A lot of the time is basically a glorified answering machine. You're in front of a computer all day, but every website is blocked, so when it's quiet, there is literally nothing to do. Never got clarification as to why this is. It feels like upper management don't have much respect for staff - from being scrutinised for any time off the phone, not having your mobile out, even for a second, having to wear a uniform (in a call centre!) - it feels like being at school again.

Explore other reviews about Answer-4u

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

friends with other agents regular break times

Cons

immature cliques in management and agents singled out management blatantly lie incredibly high turnover rate

2.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hourly pay is good plus night time increment

Cons

Minimal training, lots of egos to put up with, not worth the bother.

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