Pros
The company's growth is spectacular. Revenue has almost 5x'd since I joined, as has our footprint in the NHS. If being part of such a growth story excites you, then I can't think of many better companies in the UK. Moreover, this is the most high-performing, talented, and resourceful team I've ever been a part of. Every single member of the team would be the top performer in almost any other company. This is carefully curated through the hiring process, and it means everyone here is a joy to work with. Crucially, an equal amount of emphasis is put on making sure people are a cultural fit before they join. In almost 1.5 years, I've never had a colleague here who I did not enjoy speaking to on a personal level. This emphasis on cultural cohesion continues past the point of hiring, with my personal favourite aspect being the twice-yearly off-sites. These are always in fantastic locations and result in tremendous amounts of trust building and bonding. Last year alone we went to the Dominican Republic and North Carolina, and in a few months we'll be heading to Florida. Differently from other company off-sites I've been to, these don't require a huge amount of forced bonding but rather this trust building happens naturally as a result of the personalities we hire. Finally, the impact here is real! With every single onboarding, activation, and customer interaction, you get to see the effects of our product on the health of real patients in the form of reduced phone waiting queues, quicker access to care, and more comprehensive coding on medical records. Given how closely intertwined my family is with the NHS, including both my sister and mother working in it, this has been hugely rewarding.
Cons
The downside of a high-performing culture means that pressure, expectations, and sometimes working hours can be more demanding than at other businesses. For certain personality types, this is going to be something they are excited by. However, for other people, this may not be the kind of environment they want to be a part of. Likewise, there is a downside to having such a large impact with your product. If something goes wrong or if there's an issue, it can result in very real consequences for a patient. If you truly care about the impact of the product, it is difficult hearing the effects of bugs or issues on the well-being of patients. This can weigh on you, and you have to be able to cope with it.