Great Company! Terrible Customers! - Technical Support Ancestry Employee Review

5.0
28 Dec 2011
Recommend
CEO approval
Business outlook

Pros

Ancestry.com really tries to make good products for its customers and make the best environment possible for a call center. Best benefits I have ever seen for a call center and lower paid jobs. One of the best paid tech support positions I have seen. Best management I have ever seen in a call center.

Cons

Difficult customers. If you think about it, who are going to be the majority of people doing genealogy? Older people are the main customers for Ancestry.com. And most of them know little to nothing about computers. If you are thinking about working at Ancestry.com in tech support, remember that you will be talking to the average difficult customers you dreaded to speak to at your old job all of the time here.

Explore other reviews about Ancestry

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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