Pros
Daily catered lunch for all employees, required breaks that were paid, above average pay for what's essentially a job in a call center. When I was hired they liked to hire people from the acting community so all of my co-workers were also performers. Overall I really loved the people I worked with on a day to day basis. Everyone was smart and driven and had a good sense of humor* (more on this in the cons). We were all extraordinarily educated on information pertaining to what we discussed with callers (i.e. issues pertaining to sexual health). I had a full forty hours of training in sexual health before I ever spoke to a patient. Company was very responsible about HIPAA compliance. Co-workers were absolutely wonderful and interested in being friends outside of work. With the exception of a few, every single person in the company was great to be around.
Cons
Unfortunately, a lot of the pros of working for Analyte were in the first year or so of my employment there. After that there was a sharp drop-off where the whole company culture shifted. They stopped treating the CA (Care Advisor) team like adults and instead treated us like little kids. In regards to the above asterisk, management discovered that when you hire smart, driven people those people question changes to policy that seem on the shady side of ethical. They also communicate with each other about the company and management and can see through smoke screens meant to deceive them, the lowest ranked employees. They also tend to get bored when you promise advancement opportunities but don't come through. A big problem was a distinct shift in a 'patient focused' attitude to one entirely about money. The call script shifted away from really listening to caller concerns and became almost entirely about making and closing the sale of STD testing as quickly as possible. CAs were required on multiple occasions to account for every minute of their time-AKA noting whenever they got up to use the bathroom or get water. When I left, upper level employees told me that the company might move into selling testosterone tests, something that just about no one needs, but a huge money-maker. People that had problems with a money-centered approach were fired or laid-off, including the medical director. At one point a huge percentage of CAs were laid-off at once and almost all of them were people that vocally questioned the changes in policy and company attitude. However, all of this may have changed in the two or so years since I left! Entirely possible that they returned to the business model that existed when I first started. I would not rule it out as a workplace.