Pros
Sales floor is friendly and inviting, and CAs are very helpful and informative. You will get out what you put into this job (they will recognize hard work with rewards and acknowledgments). The pay is very reasonable for the work that you're doing, and benefits are available for minimum hours worked. Great sales experience and opportunities for growth if you seek it out. The chance to really help people is a wonderful aspect, and bonuses are available for high sales numbers. Also, free catered lunches and outside company activities make the long hours on the phones worth it!
Cons
Upper management does not communicate well with the sales team and leaves them in the dark about a lot of important matters, which makes the Care floor feel undervalued and unheard. The new CEO is very present in the office but rarely, if ever, acknowledges the sales center, ignoring the people that keep this business alive and the work they do. Since he's come on board, the CA role has morphed from a position that involves both sales and patient care to just selling a product and reaching a goal. While I understand this business model is important to a growing start-up looking to expand their features and branding, it seems to only benefit one part of the company and leave the others unmotivated and discouraged due to the lack of acknowledgement for their hard work.