The company used to treat agents like professionals then they switched to a call center atmosphere, using Workforce to schedule their employees. Also it takes foreeeever to get basic policies approved because the computer is not designed to approve all quotes, and some have to be referred to an Underwriter. The Underwriters are swamped with work and so many times you lose a sale because we took too long to say yes. Also the software is the wooooooorst! Nothing works, eeeever, but they have the audacity to tell you 'Our metrics show your numbers are not where they should be'. Well get me a system that works and then we can talk. If you want things done on time and you are fast paced this is not the place for you. If you like to take your time, well this is also not the place for you because they give you a truck load of work to do in between phone calls and they are always busy, because its a swinging door at Amica.
