Where to start…Company states that customer service is their reason why they have succeeded for so long. And while that may be true, they have changed on what they are expecting out of employees. They want you to provide exceptional customer service but the all they really care about are numbers. You can be the best customer service representative but if you are not hitting your numbers your are often overlooked. And yes, I do get that getting more business is what keeps any company going but do not say that “because of our customer service, we are able to strive through hard times” when all they really care about are numbers.
Next is the software that they use. I could not tell you when something runs smoothly so that you can do your job. I have been there for 6+ years now and have seen so many different changes in software that they are using. The most recent update that was done made everything run so slow to the point where we had to tell customers that we will call them back. It has gotten a little better but still running into issues.
Depending on the office, managers seems to play favorites. Often small things that people do well are overlooked because someone else might hit their numbers. Receiving recognition will vary depending on your manager which also plays in to on if your are not on their list of what a “good” employee is, you will get overlooked for a deserved promotion. Their promotion is basically a different title, more work, and a bump in pay.
They are finally adapting to more work from home days, 2 work from home, 3 days in the office but i feel that the only reason why they made that change is because they are not able to higher anyone and other companies realize that you can still be successful and have responsible workers do their job from home.
Because so many people have left the company by either quitting due to finding a new Job or retiring, the work load is starting to take a toll on employees. We are expected to take 20+ Calls through out the day (which is not that hard) still keep up with our activity (follow ups for new business, closings, etc…) and now increasing the amount of states that we have to service with the same pay.
This may be a rant or even venting but I used to enjoy working for Amica for the first couple of years. Now it is so stressful that it is affecting my every day life for me and my family.
