Pros
-Generally, the people there are very nice and supportive. -A do your job and you'll be fine kind of environment. -A very diverse work environment in terms of staff. -Work-life balance is generally good unless you purposefully want to take work home.
Cons
-Very basic level of training to get up to speed. A lot of learning on the job. Supervisors may not tell you ahead of time everything you need to complete more complicated cases. -Some bosses/higher ups like to micromanage to an extreme degree. -Unclear path(s) to promotions/ranking up, if they exist at all. -Management can be better. For a place called Ameri"care", some callers are incredibly rude over the phone and demoralize their team/surrounding coworkers. Yet, this is either ignored, completely overlooked, or managers are not even aware this problem exists. -The benefits, overtime eligibility, and 401k are minimal and close to dog waste garbage. -Some people eat at their desks and make a big mess. -Some staff talk on their personal phones for minutes on end.