Pros
-Generally, the people there are very nice and supportive.
-A do your job and you'll be fine kind of environment.
-A very diverse work environment in terms of staff.
-Work-life balance is generally good unless you purposefully want to take work home.
Cons
-Very basic level of training to get up to speed. A lot of learning on the job. Supervisors may not tell you ahead of time everything you need to complete more complicated cases.
-Some bosses/higher ups like to micromanage to an extreme degree.
-Unclear path(s) to promotions/ranking up, if they exist at all.
-Management can be better. For a place called Ameri"care", some callers are incredibly rude over the phone and demoralize their team/surrounding coworkers. Yet, this is either ignored, completely overlooked, or managers are not even aware this problem exists.
-The benefits, overtime eligibility, and 401k are minimal and close to dog waste garbage.
-Some people eat at their desks and make a big mess.
-Some staff talk on their personal phones for minutes on end.