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      American National Insurance

      Engaged employer

      American National Insurance reviews

      Not a great experience. - Customer Service Representative II American National Insurance Employee Review

      1.0
      13 Jul 2025
      Customer service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay and benefits, Monday-Friday.

      Cons

      Was informed by management, numbers over customer service. Software and systems go down daily, making calls difficult, and the metrics regardless of slowness or circumstances go against you. Attempted to stay within the company and change roles, had the position and it was pulled from under me.

      avatar
      American National Insurance Response
      11mo
      Thank you for your review. We’re committed to listening and learning from all feedback to help guide our efforts moving forward.

      Explore other reviews about American National Insurance

      5.0
      6 May 2026
      Csr supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to build your career.

      Cons

      Nothing to advise at this time.

      avatar
      American National Insurance Response
      1mo
      We're thrilled to hear about your positive experience. Our team works hard to create a supportive and engaging work environment. Thank you for sharing your feedback!
      3.0
      17 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Wonderful co-workers and upper management.

      Cons

      Understaffed Allowing toxic management to remain in their role. Not indicative of all management as most are excellent.

      avatar
      American National Insurance Response
      3d
      We appreciate your review. Every piece of feedback helps us reflect on how we can continue to support our teams and improve the workplace. Please email us at social@americannational.com if you would like to share additional information.
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