Pros
The pay is good and the job isn’t hard.
Cons
The entire upper management staff that runs this place as no brain cells. They constantly bug and harass you about transferring calls even though the call isn’t a patient that can be scheduled! Most of the time it’s company that needs to speak directly with a doctor or maybe it is a patient and they speak Spanish or Chinese and you have to transfer them to their specific language line so that they are taken care of properly but even with all that considered, they will still blow up your messenger with petty nonsense about transferring too much?! I think that’s ludicrous. I’d like you to sit her and try to talk to a very angry Spanish speaking woman while you to schedule them when you don’t speak the language just so you won’t get in trouble for transferring them to a correct line! It’s so frustrating to know you do everything you can to help these people and the corporate you work for frowns upon your efforts. Would not recommend to work for this company; they clearly don’t understand anything and are difficult to work for.