Get ready to sell your soul - Customer Care Professional American Express Employee Review

2.0
18 May 2025
Recommend
CEO approval
Business outlook

Pros

Free lunch and coffee Garage parking Hybrid

Cons

Training is terrible and unorganized compared to smaller companies Terrible work hours Test calls purposely aggravate you Unreasonable requirements Expensive benefits Do or die culture Cut throat coworkers and leaders Overseas agents are worthless

Explore other reviews about American Express

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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