Disappointed - Anonymous American Express Employee Review

2.0
5 May 2025
Recommend
CEO approval
Business outlook

Pros

- Great relationship with peers, most people super friendly and want to build rapport on a personal basis. - Strong brand and product.

Cons

- Real shift in culture over the last 12 months, feels like the fun has been sucked away. - An insane amount of approval processes introduced to do nearly anything, all launched half-baked and without support which means lots of wasted hours and stress. - Archaic systems and tools. - Letting go of good, high performing people, whilst others that barely go above and beyond continue to coast by. - Some real toxicity at a Senior Leadership level and clear favouritism. Few walking the talk when it comes to Leadership Behaviours. - If you’re outside of the US don’t expect to get promoted any time soon. They’ll dangle the carrot for years and nothing will change. People sit in roles for years and years so any chance at climbing the ladder is non existent. International talent often overlooked. - Seems like less Diversity and Inclusion focused events recently.

Explore other reviews about American Express

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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