RUN! Do not work here! - Centurion Relationship Manager American Express Employee Review

1.0
9 Dec 2024
Recommend
CEO approval
Business outlook

Pros

If you have a travel back ground the salary seems appealing

Cons

This company over promises and under delivers. All the stress of travel and none of the perks. Added stress of financial services management. Customers have “rich people problems” and don’t live in the real world. The declining value proposition of the product means more are unhappy. Stats are completely unachievable. The biggest con is the leadership. Powerless supervisors and middle management generally are not supportive of people and do not take feedback. There is a culture of burnout causing high sick leave meaning the staff are constantly supporting others work. I witnessed and experienced bullying, exclusion and victimisation from management. Unprofessional and personal attacks occur when someone senior to you does not like you as a person even if it is not related to stats. This place is a shambles and so poorly run which explains their high turnover and why they are always hiring. Not a single person I met there wasn’t overworked, stressed and hating life

Explore other reviews about American Express

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

See reviews by: Helpful|Rating|Date|All