2.0
2 Apr 2011
Anonymous employee
Current employee
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
The work life benefits are very good. There is nice flexibility to be able to have a decent balance. The onsite cafeteria is a nice touch.
Cons
The way employees receive "ratings" is flawed and insulting and a company as respected as American Express should be ashamed that this is what is done. If a cardmember senses that you are a minority, you have an accent, or your name is "American" enough, you will get poor ratings losing money and holiday options. And while these rating numbers are deemed as the ultimate determination as to schedule and promotions, cronyism and favoritism seem to trump them.