Suffocating and great at giving false encouragement - Risk Analyst American Express Employee Review

3.0
6 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Energetic environment, on site nurse, GREAT sick and Vacation benefits.

Cons

Spend lots of time and money on Townhalls and having Sr Executives fly to SLC from NYC. 2 years ago, they fired both the bank presidents and filled the roles with 2 guys from NYC. Get messages and encouragement from managers that seems to be all talk and no action for your own development. They want you to have your very own "development plan" but don't give you any tools or encouragements to get there. Encourage metnorship and networking, but don't tell you how to advance your career. When you do get a raise, it's only 2% and that's for working your a** all year. They told me there was a hard cap for a raise I wanted for a promotion I received 5% TOTAL including the raise I was already going to get for my annual review.

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5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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