3.0
9 Aug 2011
Anonymous employee
Current employee
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
Good work-life balance, generally very nice people with strong focus on customer service, very much concerned about the safety and security of its customers.
Cons
Since Amex values safety and security so much, it is extremely slow to change and adopt new technologies. This has been particularly true since Amex became an FDIC-regulated bank. There has been an interesting influx of new talent, new cultures and a Silicon Valley-type subculture with the new digital initiatives. It will be interesting to see whether that subculture influences the rest of Amex or if eventually gets shutdown.