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      American Airlines

      Engaged employer

      American Airlines reviews

      Its what you make of it . - Customer Service Representative American Airlines Employee Review

      3.0
      12 Jul 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fast paced exciting . Chatting with passengers on there travels. Constantly doing different tasks from counter to gates to aircraft. Solving, helping . Fun coworkers that make the job easy and fun.. Flights perks ! Being part of a global brand and representing them .

      Cons

      Delays, upset passengers. Fluctuating schedule between day and nights . Inconsistent management. Co workers who refuse to assist .

      Explore other reviews about American Airlines

      5.0
      25 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great campus with great gym

      Cons

      3 days in office which sucks

      3.0
      28 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      there is lots of flexibility and great benefits

      Cons

      the only con would be the wages

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