AAdvantage Customer Service - Advantage Customer Service Representative American Airlines Employee Review

5.0
20 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Assisting members with posting miles from flights, reactivation of expired miles and elite status. Non-rev opportunities to fly anywhere in the world/401K for both full and part time. Constant encouragement from supervisors. They do expect you to arrive on time, be mature, and give good customer service to each member. Management strongly believes in training as program is very fluid.

Cons

There is no downside to work for the greatest airline in the world ! Remember we're American Airlines doing what we do best!!

Explore other reviews about American Airlines

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility Seniority constitutes trip results Travel benefits People I've met and places I've been

Cons

Hours are sporadic On call for several years Away from family

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

there is lots of flexibility and great benefits

Cons

the only con would be the wages

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