New Hire - Customer Service Agent American Airlines Employee Review

4.0
30 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Free domestic & international travel (for you, your spouse, parents and siblings/ close friends)!!!!! Full time benefits (401k, health, dental, vision insurance) with part time hours.

Cons

Very strict 6 month new hire probation period. Can’t call out, be late (not even by one minute), or even get sick without getting written up. Can’t swap shifts or pick up extra hours for 90 days. Part time hours, full time commitment (5 days a week) which makes it hard to pick up additional job opportunities and utilize travel benefits for anything more than a day trip (unless you swap shifts with someone).

Explore other reviews about American Airlines

5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great working with people from all over the

Cons

Management can sometimes take things personal

3.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Flight benefits and scale of data will be helpful in improving our problem-solving skills at scale.

Cons

Low salary and slow promotions and very demanding work.

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