I'm loving it! - Anonymous employee AmTrust Employee Review

4.0
18 Jul 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Room for growth. If you show initiative and have a great attitude you'll go far. AmTrust prefers to promote from within. Work from home opportunities. Management is pretty flexible with your schedule. Lack of structure. I listed this as a perk because this allows you to get your hands in multiple departments and try new things without the typical blockades set up in a more formal work environment. Tons of time off. PTO starts out at 18 days a year plus 11 paid holidays! Cool perks like standing desks and a very relaxed summer dress code (you can wear shorts).

Cons

Due to a lack of formal written policies there can be confusion when it comes to what is allowed versus what is not. This can vary per department and location. Lack of structure. I listed this as a con because sometimes there isn't a clear answer and you need to be OK with that. You work with your team to figure out the best solution. Some people love this type of environment, some don't. Health insurance could be better. Specifically prescription coverage. There are a good amount of growing pains. AmTrust grows at a rate few other companies experience. This leads to delays in processes and often times there's a lack of communication.

Explore other reviews about AmTrust

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture. Ample time provided to train and build skills.

Cons

There are layoffs at the company. Company is moving away from full remote work.

2.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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