3 Aug 2021
Altivera Medical Response
4yHi - thanks for leaving us a review. While this feedback is difficult to receive, it is also valuable feedback we'll examine internally. It seems most of your concerns are regarding billing, which is certainly a complicated issue to navigate. We recommend to all patients concerned about coverage to contact their insurance directly and inquire about potential device coverage. However, even the insurances themselves won't be able to tell patients how much of the device will be covered before the device is shipped and claim is made. In regards to your comment about order completion: over 80% of orders through commercial insurance are completed for patients and their sales reps. The orders that are more difficult to obtain coverage for are Medicare and Medicaid, which is a concern that is not exclusive to Zynex. However, unlike other device companies, we still work with all patients covered by Medicare and Medicaid as all patients in pain deserve pain management treatment. Best of luck in your future endeavors and thank you again for the feedback!