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Altice USA

Now known as Optimum

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Good pay - Technical Support Representative Altice USA Employee Review

2.0
21 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Pay and benefits were good. Downtime VTO is great OT was frequent

Cons

Received information and training after products were released High queues for months after product releases. Tech support has to make a certain number of sales per month.

Explore other reviews about Altice USA

5.0
5 Sept 2025
Recommend
CEO approval
Business outlook

Pros

People are generally friendly. The work I'm doing as an intern is actually impactful, and I'm learning a lot. I'm still a student but my manager has been very flexible with my school schedule to be able to work.

Cons

The onboarding had some issues with needing to submit support tickets to gain access to the tools I needed.

1.0
1 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Commissions used to be decent. Okay benefits

Cons

The company is severely in debt and has resorted to using fear/threats as a tactic to try to push you harder. They will broadcast your call in front of your whole team and make you say the things you did wrong. You will be squeezed and asked to squeeze every penny from every customer just to attempt to hit goal. So if you’re looking for a place that is truly sink or swim, has horrendous leadership in a dying industry come on! Also not that you will most likely be replaced by overseas employees. Should be renamed Altice International as the only US based employees soon to be left with be the corporate guys in NY that make way too much money to make poor decisions over and over.

2
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