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Altice USA

Now known as Optimum

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Great Benefits/Terrible Ethics - Social Media Manager Altice USA Employee Review

2.0
10 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Great health, dental, and vision offers, with matching 401K. Amazing and thorough training and lots of opportunities for advancement

Cons

Leadership encouraged “white lies” to sell more products, layoffs were conducted via “letter-in-the-mail” with no notice or warning, customer service agents are not permitted to help with anything g other than paying bills. All billing issues and technical support issues have to be handled through call center which is very frustrating for customers, leading to lots of complaints that had to be managed and no solution to offer. All call center agents are outsourced outside of USA so difficult to understand adding to more frustration for the customer. Sales poaching happened often between call center, retail, and door-to-door.

Explore other reviews about Altice USA

5.0
5 Sept 2025
Recommend
CEO approval
Business outlook

Pros

People are generally friendly. The work I'm doing as an intern is actually impactful, and I'm learning a lot. I'm still a student but my manager has been very flexible with my school schedule to be able to work.

Cons

The onboarding had some issues with needing to submit support tickets to gain access to the tools I needed.

1.0
1 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Commissions used to be decent. Okay benefits

Cons

The company is severely in debt and has resorted to using fear/threats as a tactic to try to push you harder. They will broadcast your call in front of your whole team and make you say the things you did wrong. You will be squeezed and asked to squeeze every penny from every customer just to attempt to hit goal. So if you’re looking for a place that is truly sink or swim, has horrendous leadership in a dying industry come on! Also not that you will most likely be replaced by overseas employees. Should be renamed Altice International as the only US based employees soon to be left with be the corporate guys in NY that make way too much money to make poor decisions over and over.

2
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