Used to love it until our site closed - Floor Support Specialist Alorica Employee Review

2.0
8 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Most of the support and team leads are excellent help from Saraland site like a little family of work colleges

Cons

Since resently things changing adding so many responsibilities to floor supportand it wouldnt be so bad I dont mind the extra responsibility but to be micro managed and loose opportunity for a higher position because of their company changes and to be directed by so many people is too confusing and overwhelming . And to keep changing our stat guidelines ans whats required in the middle of the month without any warning tip day of isnt right . Tbh shouldnt be any stats to keep up with as I didnt sign up to be a sales rep i signed up for customer service in ither words help resolve the issues not sell stuff all the times.

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Alorica Response
3y
Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at location-email so we may identify ways to improve your experience.

Explore other reviews about Alorica

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a job. Helping people some are grateful

Cons

Coaching every week. Never positive feedback. Support to staff is limited.

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