Pros
The co-workers are often like minded, helpful, and in the same situation as yourself, either fired wrongfully from their previous job or in the various situations you will find yourself in colorado springs where it seems the entire city is hell bent on destroying a person's livelihood.
Cons
Management is a bunch of children given authority without proper training. They range from spineless to apathetic to downright evil. (A manager told me " I don't care if their family died in a car accident you will not transfer to ECR" no joke) You will get three different answers from floorwalkers and all three will be wrong. They will manipulate your time worked when a call pushes you beyond your scheduled shift. The building is so old I'm sure theres asbestos in the walls to the point that people have quit due to health concerns and they will not help you change your shift if a life event has occurred. The company is a parasite that leeches money off of contracts and companies that are too cheap to hire proper. Instead of being paid 14 like what is paid in the contract, you are paid 10. That means that the extra 4 dollars gained each employee will go into the pocket of the con artist that runs this joint. You will not receive a raise but you'll be promoted and given a 50 cent raise that will not be even worth the responsibility you will take on. A supervisor gets 11.25 SALARIED. This company is a joke like that of xerox and many other call centers. They will not help you and you are there to make THEM money not yourself and you will not be helping customers you will push them through queues until they are frustrated and hangup but hey you did a good job and made alorica money. If you care about human beings, customer service, solving problems, and getting paid for your time worked, stay away from this pit. If you couldn't care less about your fellow man and get off on causing problems for human beings then this is for you and you will enjoy paying for it.