Call Center meets 1984 - IT Department Alorica Employee Review

1.0
30 Jun 2013
Recommend
CEO approval
Business outlook

Pros

Better than not having "any" job, I suppose.

Cons

This company scrapes from the bottom of the barrel as far as their hiring practices go. An average day here is reminiscent of a 3am shift at a Jacksonville, Florida Waffle House. If you're looking to meet new and exciting degenerates, look no further. Daily schedule is dictated by a big brother-like entity that monitors everyone at all times, including all of your lunches and breaks down to the second. No personal belongings are allowed on your desk. This includes, but is not limited to, books, cell phones, snacks, any sort of cubicle decorations, pictures, etc. Hours can be anywhere from 8AM to Midnight and it never closes, not even for Thanksgiving or XMas. You can be sent home at any time on any given day if the company doesn't need you, without pay of course--meaning this company is not a reliable source of income. You are sitting down, connected to a phone all day, with no call control (meaning you don't answer the phone manually, it answers itself for you) in a seat with no ergonomic qualities whatsoever. You are not to leave your station under any circumstances without permission, and that includes going to the bathroom. Shameful mini-health care plan that covers you for about 1.5 days in the hospital should you fall seriously ill. You can only dress down on certain "themed" days and sometimes you can only dress down--as in wearing perfectly good jeans--if you pay a fee (yes, you heard right); Keep in mind, many people who meet the dress code look entirely unprofessional. Located in the boonies, within walking distance of nothing. Company has recently removed their tier 2 department in order to avoid giving hard working individuals their due raises, and minimizing others' chances of advancing in their careers. This company shamelessly and ruthlessly works all the angles to wrench everything in their favor, all the while going out of their way to create a false outside impression to newcomers that their company cares about their workers by singing them happy birthday and posting their pictures everywhere. Take it from someone who made a big mistake coming here; You can do better!

Explore other reviews about Alorica

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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