They want sales people. - Customer Service Representative Alorica Employee Review

2.0
3 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Good wage for around here, decent benefits, paid training.

Cons

Metrics are stupid, and generally out of the hands of the CSR, so don't count on that "playmaker" bonus. They talk about how they are a family and willing to work with you to get you where you need to be, metric wise, but they just fire you the first time you miss a metric.

Explore other reviews about Alorica

4.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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