Easy work, poor leadership, disrespectful management - Customer Service Representative Alorica Employee Review

2.0
29 Feb 2012
Recommend
CEO approval
Business outlook

Pros

Steady hours, mind-numbingly easy work, lots of interaction with customers (via phone), chances for lots of people to advance in the company

Cons

Hours are subject to change when a "shift bid" comes into effect (no matter if you want your hours to change or not) every few months. While in training, the trainers are both disrespectful and patronizing. Company was not willing to work with me (despite this long speech about how much they love their employees and want us all to succeed and have invested all this money into each of us) when childcare became an issue.

Explore other reviews about Alorica

5.0
30 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leadership is open and approachable, with genuine interest in employee feedback. Opportunities to grow professionally.

Cons

Things move quickly, which can be challenging at times, but it keeps the work exciting.

1
2.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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