3w
Thank you for taking the time to share this as all views are genuinely welcome.
We want to be clear about why we're responding: not to dismiss anyone's experience, which we take seriously, but to address a few specific points that don't reflect the facts.
On turnover, our official figures are tracked and benchmarked continuously, and over the last three years they sit well below both our sector and national averages. This is an area of real strength for us.
On work-life balance, we're a high-performing team and we put significant effort, resource and planning into keeping it that way. Difficult circumstances can arise, but our systems are designed to make them rare. Wellbeing isn't an afterthought; there are concrete systems behind it. When someone is under pressure, our default question is always "how do we best support them?".
On career growth, the picture in our data is very different from what's described here. We benchmark pay and progression against sector and national figures, promotions and raises tend to come quickly, and our records over the past decade show repeated double-digit pay increases.
We're sorry your experience didn't reflect this, and we'd genuinely welcome the chance to talk it through directly.
