Great company with minor flaws - Liability Claims Adjuster Allstate Employee Review

4.0
7 Feb 2018
Recommend
CEO approval
Business outlook

Pros

I currently work as a claims employee in a Midwest office. Our particular office has great leadership and a nice environment. The benefits are amazing and have been a big motivator to stay with the company. 22 days PTO, option to "buy" 5 more, 401k with match, a pension, health/dental/vision, tuition, the list goes on.

Cons

It's claims. Claims sucks. People are so unreasonable and angry they're in this situation to begin with. We only talk to people on their worst days and they take it out on us. It's tiring to get cursed out day in and out. You end up hating everyone in general, it sucks the soul out of you. The workload is unrealistically high but that's industry wide. Every insurance company hires just enough claims people to keep you frantically behind on your work at all times.

Explore other reviews about Allstate

5.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I have no complaints about the company

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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